Petitions, complaints, and claims
Tell us what happened. When you submit the form you will receive a case number with the date and time: it is your proof that you filed, and you can use it to follow up.
If we do not respond, or you are not satisfied with our response, you may turn to the Superintendence of Industry and Commerce. On personal data matters, the law requires you to exhaust this procedure with us first.
Superintendence of Industry and Commerce — Consumer protection